This week I delivered a half-day Leadership & Communication  workshop for the team at Martinhal Resorts , a luxury, family-owned hotel group known for combining five-star standards with genuine warmth.  And that family feel? It’s real. From the moment the session began, it was clear this wasn’t just a collection of departments. It was a cohort that genuinely felt part of something bigger. Operations, construction, revenue, HR, IT, ownership… different roles, but strong shared